A Complex Process of Learning

This is Vikram Chand;s second edited ;;book on the theme. In 2006, he;;;brought out Reinventing Public Service Delivery in India: Selected Case Studies (Sage) which this observer had the occasion to review then. As Senior Public Sector Management Specialist at the World Bank New Delhi office, Chand has had the opportunity to continu-ously and systematically observe and analyse government initiatives in various parts of the country.